Last-mile delivery is the final step of the delivery process in which the package arrives at the buyer’s door from the warehouse and thus, is often a critical task in shaping customers’ satisfaction.
As technology advances in recent years, last-mile logistic companies in Singapore and all around the world have also been tapping into them to improve services so as to stay competitive and meet customers’ demands.
Here are five ways technology has helped to enhance last-mile delivery so both businesses and customers benefit from it.
1. Real-time route planning for faster deliveries
Last-mile logistic companies typically use software with cloud capabilities to assist in real-time route planning so that delivery drivers are able to not just send more parcels, but also send them quicker.
Software that does route planning will analyse traffic congestion, give an updated estimated time of arrival and even provide predictions on weather conditions to help with planning the best way to the destination.
Apart from delivering parcels on time, proper route planning also means less fuel is being used; cutting operational costs altogether.
2.Utilising big data to anticipate potential issues
Big data collected from tracking software can be used to mitigate issues in last-mile delivery as much as possible to refine services.
For instance, GPS tracking data helps companies understand what is causing delays - such as a particular route or timeframe. These are especially useful when it comes to sourcing for solutions to cut down costs on fuel or to find the most optimised route for festive seasons when orders surge.
3. Real-time monitoring for seamless deliveries
Fleet management software will also come in handy in last-mile delivery by monitoring a driver’s performance as well as vehicle health. This means getting to keep an eye on a driver’s idling time - allowing companies a clearer idea of what goes on during the delivery process and encouraging greater accountability.
Companies will be able to keep track of a vehicle’s health and in the event of a car breakdown, a replacement can be dispatched as soon as possible to prevent delays and for more seamless deliveries.
4. Auto dispatching technology for increased efficiency
Traditionally, a dispatcher will carry out the process of assigning vehicles and goods but long gone are those days. Now, auto dispatching is an indispensable feature in last-mile delivery as it plays a huge role in transforming a long processing operation into one that is efficient and hassle-free.
Heightened customer expectations is a telltale sign of the need to keep up with times and auto dispatching does just that - coordinating the movement of people, parcels and vehicles by analysing real-time data for the best delivery speed.
This helps to reduce costs, prevent issues and improve user experience all in one.
5. IoT to track shipments in real-time
Through the Internet of Things (IoT), both the last-mile logistic company and customer can track packages with notifications sent in the form of emails or SMS alerts.
This gives greater peace of mind that the parcel is on its way while also ensuring proof of delivery is provided to prevent disputes - benefitting both parties in return.
Now that you understand more about how last-mile delivery puts importance on meeting customers’ demands to improve satisfaction, why not give it a try? Consider Kindred Delivery - we focus on delivering your parcels as fast as possible without compromising on quality. Get in touch with us today.